Privacy Policy for HomeWatcherHQ Inc.

1Information We Collect

We collect information that enables us to deliver, maintain, and improve the Service. The types of information include:

a. Personal Information

When you create an account or interact with the platform, we may collect:

• Full name
• Email address
• Phone number
• Company name (for property managers)
• Profile photo or organization logo
• Role or access level (e.g., User, Admin)

b. Property and Operational Data

When you manage or monitor properties using HomeWatcherHQ, we may collect:

• Property addresses and descriptions
• Photos and videos from inspections
• Maintenance records and vendor notes
• AI-generated reports and analytics
• Sensor or IoT device data (if integrated)

c. Payment Information

If you subscribe to a paid plan or use on-demand services (e.g., $39 video inspections or emergency visits), we collect payment and billing details through our third-party payment processors. We do not store full credit card information on our servers.

d. Usage and Technical Data

To ensure optimal performance and security, we collect:

• Device information (browser type, operating system, app version)
• IP address and location metadata (approximate, not precise GPS)
• Access logs, timestamps, and in-app activity
• Cookies and analytics identifiers

2How We Use Your Information

We use your data exclusively to deliver and enhance your experience on HomeWatcherHQ.

We use your information to:

• Provide and maintain property monitoring, inspection, and vendor coordination features.
• Process transactions, payments, and subscriptions.
• Communicate important updates, alerts, or maintenance reports.
• Personalize your dashboard and AI recommendations.
• Improve performance, detect issues, and enhance security.
• Provide customer support and respond to inquiries.
• Comply with legal obligations and prevent fraud or misuse.

HomeWatcherHQ does not sell, rent, or trade personal data with any third parties.

3Data Sharing and Sub-Processors

We only share data when it is essential to deliver our services.

• Infrastructure Providers: Amazon Web Services (AWS) hosts our platform and data storage. Data is stored securely in the AWS us-west-2 region (Oregon).
• Authentication and Communication: Firebase Authentication manages secure logins. Email and in-app notifications are sent via trusted providers such as AWS SES or Twilio.
• AI Sub-Processors: To deliver AI-powered insights, we integrate with OpenAI, Anthropic, and Google Cloud AI. Each provider is contractually prohibited from using your data to train public models or for product improvements outside HomeWatcherHQ’s operations.

4Data Retention and Deletion

Retention: We retain your data as long as your account remains active to ensure seamless operation and historical continuity.

Deletion: You can delete property data, media, or your entire account at any time directly through the platform. Alternatively, you may request permanent deletion by emailing support@homewatcherhq.com. Once deletion is confirmed, your data is removed from all active systems and scheduled for secure removal from backups within 60 days.

5Security Measures

• Encryption: All data transmitted is protected via HTTPS/TLS encryption.
• Access Control: Role-based permissions and MFA for users and administrators.
• Data Isolation: Each customer’s data is logically separated to prevent crossover.
• Backups: Automated daily and monthly backups with retention and recovery policies.
• Monitoring: Continuous monitoring and intrusion detection on AWS infrastructure.

In the event of a security breach, HomeWatcherHQ will notify affected users promptly and take immediate remedial action.

6Cookies and Tracking Technologies

We use cookies and analytics tools to enhance the user experience and monitor platform performance. Cookies are small data files stored on your device that help us remember login sessions, track user preferences, and analyze usage trends to improve features. You can disable cookies in your browser settings, but doing so may limit functionality.

7Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access a copy of your data
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to certain processing activities
• Data portability (export of your stored data)

Requests can be submitted via support@homewatcherhq.com. We will respond within 30 days in accordance with applicable privacy regulations.

8Data Transfers

If you access HomeWatcherHQ from outside the United States, your information is processed and stored in the U.S. We implement safeguards consistent with international data protection standards when transferring data across regions.

9Children’s Privacy

HomeWatcherHQ is not designed for, nor directed to, children under the age of 16. We do not knowingly collect personal information from minors. If we discover that data from a child has been collected, we will promptly delete it.

10Updates to This Policy

We may update this Privacy Policy from time to time to reflect new features, technologies, or regulatory changes. All updates will be posted on our website and in the app with the updated “Last Updated” date. Continued use of the Service after updates constitutes acceptance of the revised Policy.